Privacy Policy and Terms of Use
Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns and Exchanges
Change of Mind
Alinta will
refund or exchange for change of mind within 12 months of purchase, provided
you have proof of purchase (itemised tax invoice or receipt) and the product:
· is still in its original condition and packaging;
· has not been worn or washed; and
· is not a personalised item, special made order, voucher or clearance item (see Exclusions below).
Exclusions
1.
Sale
items, personalised items, products marked (O) and Special Made Orders (SMU)
are not eligible for refund or exchange, except where faulty.
SMU orders require a 50% non-refundable deposit to place the order.
2. Products marked (D) are exchangeable only for a different
size of the same garment, subject to availability, and are otherwise
non-refundable.
Faulty Products
Alinta offers 12-months’ warranty on all garments and bags that display manufacturing or fabric defects. Garments will be assessed by our Quality Control department and, if deemed to be faulty, Alinta will replace or repair the item, at its discretion, free of charge.
Your warranty may also be voided if Alinta reasonably considers the fault arises from:
· incorrect washing or drying methods, where care instructions have not been correctly followed;
· normal wear and tear, accident or mishandling.
Please note: Your warranty may be void if you make alterations or repairs to the garment before making a claim under this Policy.
The warranty period does not recommence upon replacement or repair of a faulty item.
Return method
To return or exchange an item please visit the On-Campus Uniform Shop. Approved refunds will be processed to the original payment method stated on your proof of purchase and may take 3-4 business days to appear on your bank statement. Please note that delivery fees paid for online orders are non-refundable.
If your school does not have an On-Campus Uniform Shop, please complete the
Returns Form - available on our website - to obtain a label to post back to our
Head Office. Please note that delivery
fees paid for online orders or to return your item are non-refundable.
Delivery
Customers that purchase items via our online shop can nominate one of our delivery options:
1. Home Delivery
Customers can elect to have their purchases delivered to their nominated postal address. Delivery charges apply and will be added to the final purchase price. Our delivery partner is Australia Post*.
Orders will be shipped as soon as
possible and generally during the next opening hours for the Uniform Shop.
If you select home delivery but elect to then collect your order from the
On-Campus Uniform Shop, your delivery fees will not be refunded.
*South Australia delivery partner is APD
*New Zealand delivery partner is Post Haste
2. On-Campus Pick Up
If your school has an On-Campus Uniform Shop, you can elect to pick up items direct from the store.
Orders will be available for collection from the Uniform Shop during the next opening hours for the Uniform Shop.
Payments
All payments will be processed and invoices issued in your local currency.
All Australian School Uniform Shop payments will appear on your bank statement as Alinta Australia Pty Ltd.
New Zealand School Uniform Shop payments will appear on your bank statement as Alinta New Zealand Ltd.
Payments can be made using Visa or MasterCard from either credit or debit accounts.
Payment is taken at the time the cart has been submitted for payment. Depending on your bank, this may sit in your ‘pending transactions’ for 24 hours.
Please retain a copy of all tax invoices and receipts for proof of purchase.
Lay-By
Alinta offers a 6-month Lay-By Term at any of our on-campus retail stores and at our Adelaide Retail Store (limited to schools stocked in-store for retail). All items must be paid for in full and collected within this period. Unfortunately, we are unable to offer Lay-By for online-only stores.
A 20% deposit is required for each new
Lay-By. Lay-By Orders cannot be modified once placed.
We do not offer Lay-By on sale, discounted,
discontinued (D) or (D)(O) products.
You are able to make unlimited payment instalments during your Lay-By term both online and in-store.
If you cancel a Lay-By within the 6-month term, fail
to make payments when they are due or fail to collect your Lay-By by the due
date, Alinta will refund you all amounts paid. Alinta will attempt to
contact any customer with an outstanding Lay-By at the end of the 6-month term,
however it is the responsibility of the customer to ensure their Lay-By is up
to date in the event Alinta is unable to contact them.
If a Lay-By is cancelled by virtue of the
circumstances set out above, Alinta will not be responsible for any stock
unavailability if the customer wishes to place a new order for the items not
realised.
Security
We have implemented appropriate security measures to ensure a safe on-line shopping environment. Transactions
are processed on a secure server using the SSL (Secure Socket Layer) protocol which encrypts all information sent
from your PC. You will know you are inside the secure server connection when you see an unbroken key or lock in
the lower right-hand corner of your browser window.
Privacy
Alinta is committed to your privacy.
When you visit this website we will not collect individually identifiable information about you, unless you voluntarily provide
us with that information. Otherwise, we will only collect statistical information about your visit to the site. Any personal
information you provide to us will be kept confidential and only used to further support your relationship with us. Any
information you provide to us will not be passed onto a third party, unless you have given us consent for this to occur. Agents
or contractors of ours, who from time-to-time have access to your personal information, are required to keep this
information confidential and not use it for a purpose other than carrying out the service they are performing for and on
behalf of us. Should you not wish to receive information from us or wish to change or update your personal information
simply notify us and we will satisfy all such requests as quickly as possible.
Copyright
Unless otherwise indicated, we retain the copyright to any information, concepts, formats, graphics and pictures
contained on this site. No part of this web site may be reproduced, copied, imitated or distributed in any way (except where
it is for private, personal use) without the prior written consent from us unless that information has been provided with the
purpose and intent to the contrary. Our logo is a registered trademark and may not be reproduced, copied, or imitated in any
way whatsoever without our prior written consent.
Disclaimer
We do not guarantee the continuous supply of any product and/or service. We are not liable for any loss suffered due to non-
supply of any product and/or service. Any inaccuracy of information shall be considered a typographical error. We are in no
way responsible for the privacy, content, or view expressed by any web site linked to this web site. You are free to link
another
site to this site so long as you do not imply any sponsorship by us of
your site (unless permission is given in writing by
us to the contrary).
You may only display one of our registered trademarks (including our logo) on your web site if we expressly give you
permission to do so. In any case, the trademark must only be displayed in the form provided by us and may not be changed
or manipulated in any way. This website, the information it contains and the products and/or services offered should only
ever be considered as displayed and/or provided in the state of New South Wales, Australia